Where Can I Track My Order?
Please visit the following page to track your order:
Track My Order
How Long Does Shipping Take?
Packages typically reach the courier within 1-3 business days. The following delivery time estimates are counted in business days (M-F), not calendar days. A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day.
When Do Orders Ship Out?
Orders placed before 9am PST will typically (~80% of the time) ship out the same day. Otherwise they will ship the following business day. We do not ship on Sundays, Saturdays or federal holidays. Large and special orders may require an additional 1-2 days for processing.
If You Live in the USA:
USPS First Class
For packages that weigh 13 oz. or less. Average arrival time is up to 4 – 15 business days with delivery confirmation. Tracking is spotty and arrival time is variable.
USPS Priority Mail
USPS Priority Express Mail
For most packages average arrival time is 2 – 3 business days with delivery confirmation and tracking. 2 – 3 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.
We will NOT refund if the package is late. We would love to but USPS makes it difficult to claim a refund for online postage, usually requiring phonecalls and a wait of severals weeks.
For most packages average arrival time is 3 – 6 business days with delivery confirmation and tracking. 3 – 6 day arrival time is NOT guaranteed, and is only accurate about 80-90% of the time.
Why is UPS so expensive? Surcharge fees.
If You Live Elsewhere:
USPS Int’l First Class
For packages you don’t mind getting lost. Average arrival time is 2 – 6 weeks with a Customs ID number. No tracking, NOT guaranteed.
USPS Int’l Priority
For packages you need on time. Average arrival time is 7 – 21 days with a Customs ID number and tracking. NOT guaranteed.
For packages you need fast. Average arrival time is 3 – 7 days with a Customs ID number and tracking, guaranteed and insured.
NOTE: International packages may be subject to additional fees for customs/duty charges. Also, please note that we cannot take responsibility for international mail forwarding services, and unfortunately we can not guarantee the successful delivery of orders shipped to international mail forwarding addresses. However, we welcome all International orders to be placed with us for shipment directly to an International address.
There are shipping restrictions on some products, and some products cannot be shipped to international destinations. If you are outside of the USA you are responsible for researching local restrictions before ordering.
Customs Fees & Duties
Many countries have specific import fees, rules, and customs procedures. If you are outside the USA it is your responsibility to research these laws and procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation. Our products are declared as Certified Reference Material using the HS Tariff Code 3822.00.60. Value is declared in full and we cannot illegally declare a lower value.
If a package is held by customs for inspection it will usually take no more than 1-2 weeks. In some cases the courier will contact you to request additional information, such as what the product is, what you will use it for, how much it cost and a copy of the invoice.
The product is a lab reagent for lab research. Values are declared in full and you can provide your order confirmation emails as an invoice. If you are still having issues, please contact us and we can provide assistance.
In case customs seizes your package we will offer to ship a replacement using a different courier and/or declaration. If this replacement is seized we will issue a refund or store credit, less the cost of shipping.
Will a Signature Be Required?
Orders over $200 or those shipped by DHL Express will require a signature for delivery, we cannot waive the signature. This is to protect your order from being lost or stolen. By default orders $200 or less do not require a signature but this can be requested by writing an order note at checkout.
If you would like to arrange a better delivery or pickup time we will provide contact details for the courier once the package ships. If you miss the first delivery attempt the courier will make additional attempts as well as leave a delivery slip to pickup the package from the local post office.
If you would like to hold the package until a later date please contact us and we can arrange this as long as the order has not shipped out.
How Can I Cancel My Order?
All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we will intercept an order for cancellation.
If you are a registered user please find your order on the Order History page and then select the “Cancel” or “Request Cancel” button. If this is not possible please contact us immediately. We will do our best to accommodate you.
My Package is Late!
Packages are late over 25% of the time, there is nothing we can do about this and we will not refund the cost of a shipping.
My Package is Tracking is Not Updating!
Couriers can lose track of packages but that does not mean they are lost for good. It may turn up if we give it enough time.
Domestic (USA): If a domestic package does not update for over 7 days please contact the courier.
International: If an international package does not update for over 4 weeks please contact the courier.
Courier contact information is provided in our tracking update emails. If the courier does not know where the package is please contact us. If sufficient time has elapsed, we will deem the package lost and issue a free reship.
My Package wasn’t Delivered!
If the courier claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Please contact the courier’s local office and speak to the postmaster. They will have GPS coordinates on each tracking update and can confirm where it was delivered, when and to whom. If the postmaster claims the package was delivered correctly, please wait at least 1 week for the package to turn up. If it does not turn up please contact us.
My Package has a Missing, Wrong, Damaged or Defective Item!
Please note, all orders are documented and photographed prior to shipment to avoid fraudulent claims. We must be notified within 7 days of the delivery date for any of the following issues.
Missing Items: If an item is missing, please contact us immediately. Once verified we will ship the missing item(s).
Wrong Items: If a wrong item is received, please contact us immediately. Once verified we will ship the correct item(s). We will also provide a prepaid return label to return the wrong item(s).
Damaged Items: All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.
Defective Items: Claims of defect, including incorrect weight, incorrect concentration and inadequate quality, are taken very seriously. For incorrect weight claims please send us the make and model of your scale. For incorrect concentration and inadequate quality claims please be prepared to send us a return sample for analysis. Once adequately verified we will ship a replacement.
Refunds, Returns & Exchanges
Refunds, returns and exchanges are at the sole discretion of IRC.Bio.
Customer Satisfaction: We consider customer satisfaction a top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.
Returns: We will accommodate a return within 30 days of delivery. Due to the possibility of degradation we cannot accept returns of opened, adulterated or specially handled goods, such as those requiring low temperature storage. The return will be issued after the items have been returned and verified.
Exchanges: We will accommodate an exchange within 30 days of delivery. Due to the possibility of degradation we cannot accept exchanges of opened, adulterated or specially handled goods, such as those requiring low temperature storage. The exchange will be issued after the items have been returned and verified.
Refunds: Where possible we will issue a refund to the original method of payment. If this is not possible we will arrange other means such as check or PayPal. Cryptocurrency will be refunded in terms of the current market value or original payment amount, whichever is lesser.
Chargebacks: Chargebacks by a credit card issuer or bounced check are taken seriously. As a matter of fraud protection any chargeback will result in the client being (temporarily) placed on the no-sell list.
Payment Disputes: Please contact us first if you have a payment dispute because we can solve most problems faster than a bank or payment processor.