Frequently Asked Questions

Need help or have a quick question?

Please review our frequently asked questions. This is the fastest way to solve most problems.

Common

How does IRC.Bio offer competitive pricing?

Our primary leverage is volume. We sell to other businesses so we benefit from economies of scale.

Another consideration is pricing strategy. Our prices are derived from operational costs. Unethical competitors may price much higher because they focus on marketing or stoke brand loyalty by smearing the competition.

In our opinion this is not a sustainable way to do business. The focus should always be on the customer and product. We do our best to keep prices low without sacrificing quality control.

Do you have third party lab reports for all products?

Yes, we verify every batch of every product. Independent third party lab reports are available on product listings under the specification on the row titled Reports:
Video Walkthrough

Regardless of what vendor you use, you should always request evidence of independent testing. Anything coming from a manufacturer or Chinese trading company is a no-go. Look for accredited domestic laboratories that have tied their name to the lab report and who would be liable if the report was false.

 

Do you ship to my country?

Yes, we ship worldwide. We do not typically have issues with customs but if it happens we will reship for free.  If we fail to deliver the second time we can issue a full refund. Orders over $250 are insured so there is no risk of damage.

Due to our impending closure, effective July 31st we will no longer be shipping to countries outside the USA, USA territories and Canada.

Please review our shipping policies for more information about international restrictions, customs fees and duties and customs delays:
International Shipping Policy

How can I track my order?

You should start receiving tracking updates via email within 1-3 business days of your order being paid.

To look up your order tracking, please visit the following page:
Track My Order

Alternatively, registered users can find their tracking on their order history:

  1. Log into your account
  2. Go to the Order History tab
  3. View your most recent order
  4. Your tracking number will be in the order details

My tracking says delivered but I did not receive the package!

If the tracking says Delivered but you have not received the package there are a few possibilities.

It’s possible the package was received by someone else. Couriers sometimes drop off packages at the wrong address, street or mailbox. It possible your neighbor, a front desk, receptionist, mailroom, doorman, HOA or colleague received the package.

If you still can’t find it contact the courier, our tracking emails will provide contact information. Couriers will have have GPS coordinates for every tracking scan and can tell you where the package was scanned when the status was changed to Delivered. Be sure to have your tracking number on hand.

USPS Customer Support: 1 (800) 275-8777
Fedex Customer Support: 1 (800) 463-3339
UPS Customer Support: 1 (800) 742-5877
DHL Customer Support: 1 (800) 225-5345

Tip: If USPS delivered your package it will be easier to call or visit your local post office and ask to speak with the Postmaster about your missing delivery.

If you suspect the package was lost or stolen please file a claim with the courier and/or a police report. We typically recommend waiting 1-2 weeks for the package to turn up, usually a neighbor or colleague has it. If it never turns up please get in touch with us and provide proof you filed a claim or police report. We will handle this on a case by case basis and may require you to sign a legal affidavit to submit to our insurance company, so we can issue a free reship.

I did not receive an order confirmation email?

Check your spam/junk folder, it might be there.

If not, this is an issue with the email address on your order and/or account being incorrect. If you checked out as a guest, it is very likely there was a typo in your email address. Choose one of the following and proceed:

If you cannot log in and/or checked out as a guest:

  1. Please contact us and mention you have not received an order confirmation email and suspect you entered your email incorrectly. Please also provide identifying information to look up the order, like your name or address.

If you are able to login:

  1. Login
  2. Go to Account Details
  3. Update your email address
  4. Click Save
  5. Go to Addresses
  6. Click Edit next to Billing Address
  7. Update your email address
  8. Click Save

How can I modify or cancel my order?

All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we can intercept an order.

We can make the following modifications to your order:

  • Shipping address change
  • Shipping service change
  • Substitute a product
  • Remove a product
  • Add a product
  • Cancel order

To modify an order please submit the following form:
Modify My Order

Product

How does IRC.Bio offer competitive pricing?

Our primary leverage is volume. We sell to other businesses so we benefit from economies of scale.

Another consideration is pricing strategy. Our prices are derived from operational costs. Unethical competitors may price much higher because they focus on marketing or stoke brand loyalty by smearing the competition.

In our opinion this is not a sustainable way to do business. The focus should always be on the customer and product. We do our best to keep prices low without sacrificing quality control.

How do you verify products?

We verify every batch of every product with the help of accredited independent third party laboratories. The equipment and methods required for each product vary widely. For this reason we work with several speciality labs and PhDs in analytical and organic chemistry to design our analytical methods.

Analytical techniques we use include NMR, FTIR, HPLC, LC-MS, GC-MS, TLC, ICP-MS, Gravimetry, UV-Vis, Titration, Melting Point, Organoleptics.

Do you have third party lab reports for all products?

Yes, we verify every batch of every product. Independent third party lab reports are available on product listings under the specification on the row titled Reports:
Video Walkthrough

Regardless of what vendor you use, you should always request evidence of independent testing. Anything coming from a manufacturer or Chinese trading company is a no-go. Look for accredited domestic laboratories that have tied their name to the lab report and who would be liable if the report was false.

Why is independent third party testing important?

Third party testing helps assure you are getting exactly what you paid for. A vendor can tell you whatever they want but if an independent third party registered lab is certifying it, what they say will carry more weight.

Let’s go into detail about what that means. A third party lab is a lab that is not run by the vendor or the manufacturer (first and second parties). The third party lab should also be independent, meaning they are not controlled by the other parties and have no conflict of interest about the results of analysis.

It’s important the lab is reputable. If the lab doesn’t know what they’re doing or cuts corners it means their analysis might not be valid. There is a lot of fraud in the analytical chemistry industry, and it’s important to work with companies that value integrity and ethics. We’ve seen unethical labs ask their clients what they want the results to say, before they even get a sample in.

We work hard to assure our contract labs are both ethical and use well validated analytical methods.

What are impurities and what difference does ≥99%, ≥98% or ≥95% purity make?

There may not be a noticeable difference between ≥99% and ≥95% pure products. However, the problem is that you don’t know what’s in the impurity. It is usually residual reagents, byproducts or side products. In some cases these impurities can be toxic. And to a degree, impurities cannot be fully eliminated. It is difficult to characterize every byproduct and side product of synthesis and some impurities are just too small to measure. But impurities can be minimized. For that reason the standard chromatographic purity in the pharmaceutical and nutraceutical industries is ≥99%. Whenever possible we carry ≥99% products. If this is not possible at production scale we carry the next best option (e.g. ≥98%, ≥95%) and make this publicly known on our COAs. Where appropriate we test for specific toxic residuals, byproducts and heavy metals.

Peptide products are an exception as the primary residual of peptide synthesis will be amino acids, peptide fragments and salt counterions with little to no toxicity.

How is it possible for a quantitative (purity) report to be over 100%?

Quantitative (purity) data is usually a proxy for mass purity – which is difficult to measure. If you run into a purity report on our product listings it is most likely an HPLC (High Performance Liquid Chromatography) report. HPLC measures chromatographic purity which is closely related to mass purity. It is the most popular quantitative technique and an industry standard.

HPLC purity reports are not a direct measure of chromatographic purity which will vary between injection runs. Instead they are the mean of several (≥5) injection runs with an acceptable standard deviation and confidence. Our labs use a confidence interval of 95% and a standard deviation of ±2.0%. So a report of 101% chromatographic purity indicates 95% confidence of chromatographic purity between 99% and 103%.

Chromatographic purity itself is quite nuanced and depends on the extinction coefficients of analytes, impurities and wavelength of light used. It is not equivalent to mass purity. However, with a good reference standard, good methods and a relatively pure sample chromatography is a reliable approximation for mass purity and hence is used in lieu of mass purity in most cases.

What is your sourcing process?

When we decide to carry a product we use our contacts and industry resources to search for suppliers. Once we compile a list we begin the vetting process. From the most reputable we request samples. If the samples pass verification we request additional samples. If the samples are consistent we make a larger order.

Once we receive a raw material we put it in our QC room and evaluate it organoleptically. If it appears free of adulteration or contamination we send a sample to an accredited independent third party lab for analysis. Our analytical methods are derived from the scientific literature where possible or else developed by PhDs in analytical and organic chemistry. If the lab reports match our specifications we OK the product for distribution.

If any of that process fails we start all over.

Where do you source raw materials?

Our raw materials are synthesized by large scale manufacturers and contract research organizations (CROs). Our manufacturers are primarily based in China. Some are based in Europe and America. This is for economic reasons, it is simply less expensive.

There is justifiable concern about non-Western manufacturers whose regulations are less strict, if not completely unenforced. The modern chemical manufacturing industry is dominated by China. It is highly likely any industrial, nutraceutical or pharmaceutical product you are working with was processed in China.

This is not a concern however as long as your vendor is conducting third party analysis. You should always demand evidence of third party analysis for your research supplies.

Our non-API materials are sourced domestically, including solvents, packaging and containers.

Do you offer custom synthesis or wholesale?

Yes we do. All product listing include a bulk pricing table. If you need additional price breaks or unlisted products please contact us and we’ll see what we can do for you.

Why does my product say it is not for human consumption?

Our products are not approved for medical use or for the treatment, prevention, diagnosis, or cure of any disease or illness.  In addition to being unsuited and unsafe for human consumption, they are not approved for sale to, or possession by, anyone other than someone qualified to handle them in a laboratory setting. We encourage our clients to seek qualified legal counsel in reviewing their potential use of our products, but we cannot provide such counsel ourselves.

Is this product restricted in my jurisdiction?

We try to keep up with local, national and global restrictions but we are not a source for legal information. This is your responsibility and we recommend you seek qualified legal counsel. However for regulatory compliance reasons we do keep track of US State restrictions and we will not allow certain products to be shipped to certain states. In that case, if your product is restricted, you will receive an error dialogue on the checkout page after you have entered your address details. This is the fastest way to find out if a product is restricted in your jurisdiction.

How do you measure a product?

Proper measurement is important. Some of our products can be dangerous or toxic when mishandled. We also recommend you measure your product on receipt to confirm total weight or volume.

Powders:
Scoops measure volume and scales measure mass. We strongly recommend you do not to use a “microscoop” as the density of powder can vary.

We recommend using a precise milligram scale. Milligram scales with a precision of ±3mg are available on Amazon.com for <$20. Please read the following article to learn more about scales and precision:
http://www.concretecountertopinstitute.com/blog/2015/05/precision-measuring-concrete-countertop-mixes/

Once you have confirmed the total powder weight you can create a solution for more accurate volumetric measurement. See the question below on how to make a chemical solution.

Solutions:
Solutions are measured by volume. We recommend using a graduated beaker or pipette which can be found in our Lab Supplies Catalog.

How do you make a chemical solution?

Please review the following guide on how to prepare a chemical solution:
https://www.sciencecompany.com/Preparing-Chemical-Solutions.aspx

Glossary, basic terms to understand

Reagent – Any substance used in chemical reactions, analysis or research.
Solute – The substance which dissolves in a solution.
Solvent – The substance which dissolves another to form a solution. For example, in a sugar and water solution, water is the solvent; sugar is the solute.
Solution – A mixture of two or more pure substances. In a solution one pure substance is dissolved in another pure substance uniformly. For example, in a sugar and water solution, the solution has the same concentration throughout, ie. it is uniform.
Concentration – The ratio of solute to solution e.g. 10mg per mL, 10mg/mL, 10mg/cc.
Suspension – Typically a solution is transparent because solute particles are microscopic. A suspension has visible particles.

Introduction to Chemical Solutions

Chemical solutions involve dissolving a reagent in liquid to make it easier to measure, without relying on an expensive or imprecise scale. Assuming the solution is at a uniform concentration, measurement of the reagent can be done precisely using volumetric measurement tools like a beaker or pipette.

Selecting an adequate solvent

If you do not select an adequate solvent your solute will precipitate out of solution or lack uniformity, making handling difficult.

We post solvents with relatively high solubility on our product listings, under the specification on the row titled Solubility:
Video Walkthrough

However we have only verified solubility up to the concentrations used in our own solution products. If you need more precise data we recommend conducting your own solubility experiments at given concentrations with different solvents.

Selecting your concentration

Solutions are easier to make and handle at lower concentrations. If you saturate a solution the solute may precipitate out of solution thus ruining the uniformity. Changing the pH or temperature of your solution can also result in precipitation.

Solution Example: Using mass by volume (m/v)

Formula
The formula for mass by volume (m/v) is: [Mass of solute (mg) / Volume of solution (ml)]

Example
A 10mg/mL NaCl solution has 10 milligrams of sodium chloride dissolved in 1 ml of solution.

Procedure

  1. Select a concentration for your solution e.g. 10mg/mL.
  2. Select a total volume for your solution e.g. 50mL.
  3. Weigh out your solute by multiplying the concentration by total volume e.g. 10mg/mL * 50mL = 500mg.
  4. Select an adequate solvent for your concentration.
  5. Pour your solute into your solvent and mix.
  6. The solute should fully dissolve and the solution should become transparent. If there is sediment or visible particles then the solution is not uniform.

Notes:

  1. The procedure above is simplified. Simply measuring 50mL of solvent and adding 500mg of solute introduces error because adding the solid will change the final volume of the solution. The more correct procedure would be to mix solute with ~80% of your solvent and then add solvent until you reach your desired volume of 50mL.
  2. The most common causes of precipitation include selecting an inadequate solvent, selecting too high a concentration, not using adequate measurement equipment (milligram scale, graduated beaker), mixing multiple solutes together (which will affect pH and lower solubility).
  3. We recommend against heating or incubation, as our products are novel and this can cause an unintended chemical reaction. The solute will also precipitate out as it cools down.

Precipitation and Suspension

What if your solution precipitates? You have a few options. If you selected too high a concentration you can add more solvent or a cosolvent and lower the concentration.

Another option, if the precipitation is minor, is to suspend the precipitate temporarily by agitating (shaking well, stirring vigorously) and then make your volumetric measurement. This will have some error, dependent on the level of precipitation and uniformity.

Several of our premade solutions can precipitate slowly and we indicate this by instructing to shake well before administration on the product label.

Will my product come with a measuring tool (scoop, scale, pipette)?

We do not provide scoops or scales to measure powder. We recommend using a milligram scale to measure powder as a volumetric scoops will be inaccurate. You can purchase a milligram scale on Amazon for ~$20.

All solution and solvent products come with a graduated pipette measuring up to 1.0mL.

Why is there so little powder in my jar?

You may be confusing your units. Most of our powder products are sold in increments of 1000 milligrams (mg), that is 1 gram (g).  There are 70,000 grams in the average size person. So a single gram, even with the vast range of powder densities, will be a small amount. Less than a tablespoon.

If you do not have experience working with milligram quantities of research material we would advise against purchasing powder products.

Why is solution more expensive than powder?

Besides the additional labor, materials and packaging, solutions also require additional QC procedures. For comparison, to analyze a powder product, you only need a single sample sent out for analysis, even if the batch is 1000+grams, provided the batch is uniform and the sample is representative of the whole. 

Solutions however cannot be aggregated into a single sample because that would tell us nothing about the consistency of individual vials. So to verify 1000 vials of solution you would need to test each one.

Instead we follow the industry standard practice of random sampling. Each lot of solution is ~100 vials. We sample from different stages of the fill process to confirm there is no anomaly at any stage. But this is still dozens of tests per 1000 vials and each analysis costs $150-350.

Why does my product look/seem different than last time?

Changes in color, texture, odor, taste and even biochemical and pharmacokinetic properties can be explained by differences in polymorphy i.e. the crystal structure of a substance. For example, sand and glass are made of the same molecule (SiO2), but have very different properties.

Several factors influence polymorphy, including the rate of change of temperature, pressure and reactants during synthesis. The study of polymorphy is a critical discipline in its own right, integral to the application of chemistry, including materials science and medicine.

So, if you notice a slight difference between batches of products, polymorphy is most likely the reason.

What is my product's shelf life?

Shelf life is variable and in most cases little data is available for novel compounds.

However, we do research this and run basic analysis. Based on thermodynamic properties it’s expected most products will last at least 2 years when storage guidelines are followed. Where this is not the case we make it explicit on the product labelling.

We label the minimum expiry date on product labels as “EXP”, next to the LOT #.

My solution product froze, will it be ok?

It’s possible for solutions exposed to low temperature to freeze. For example, during cold months solution products can freeze during transit. Some solvents have high freezing temperatures so they can freeze above water’s freezing temperature. If your solution freezes it should be no problem, provided the bottle did not crack and it was stored properly. With some products, such as RAD140, cold temperature is not advised because it can precipitate the solute out of solution. If this happens shaking vigorously before each administration should be adequate to re-suspend the solute.

Orders

Do you have a Refund, Return & Exchange Policy?

Yes, please find our Refund, Return & Exchange Policy on the following page:
Refunds, Returns & Exchanges

How can I modify or change my order?

All orders are held for 1 hour to allow for modification. After this time we cannot guarantee we can intercept an order.

We can make the following modifications to your order:

  • Shipping address change
  • Shipping service change
  • Substitute a product
  • Remove a product
  • Add a product
  • Cancel order

To modify an order please submit the following form:
Modify My Order

How can I cancel my order?

All orders are held for 1 hour to allow for cancellation. After this time we cannot guarantee we can intercept an order.

If you are a registered user please find your order on the Order History page and then select the Cancel or Request Cancel button. If this is not possible please contact us immediately. We will do our best to accommodate you.

For registered users:

  1. Login
  2. Select the Orders tab from your Dashboard
  3. Find your most recent order
  4. Select Cancel or Request Cancel
  5. Enter your reason for cancellation
  6. Submit

What if I receive a wrong, missing or defective item?

Please contact us immediately. Once your claim is verified we will ship the correct item(s). We will also provide a prepaid return label to return any wrong item(s).

I did not receive an order confirmation email?

It is possible you entered your email incorrectly. It is also possible your order was not successfully paid. Please contact us immediately.

Please mention you have placed an order recently but have not received an order confirmation email. Please also provide identifying information to look up the order, like your name or address.

What if I'm not satisfied with my order?

We consider customer satisfaction our top priority and for that reason if you are not satisfied within 30-days of delivery, please contact us and we will help you.

Account

I forgot my password, how can I reset it?

Please visit the following page to reset your password:
https://irc.bio/my-account/lost-password/

If the system doesn’t recognize your login email it’s possible you used another email, incorrectly entered your email or checked out as a guest and never created an account.

How do I view my order history?

Order history is only available for registered users who have created an account. Orders placed as a guest will not be shown in your account.

To view order history please Login:
https://irc.bio/my-account/

Then visit the Orders tab on your My Account dashboard:
https://irc.bio/my-account/orders/

How do I get an approved account?

Our approval program is required to access certain products and additional payment methods. Please visit the following page to learn more:
https://irc.bio/approval-program/

 

Payments

Can I pay with PayPal?

Unfortunately we are unable to accept payments sent via PayPal. This is not by our choice. As a general policy, PayPal has made a willful choice to not work with the majority of bulk chemical vendors. While some smaller vendors in and out of our industry are able to offer PayPal, it is only because they have not triggered PayPal’s internal audit thresholds. We encourage additional questions or feedback regarding this policy to be directed towards PayPal’s customer support team.

Can I pay with Amazon, Stripe, etc.?

Unfortunately we are unable to accept payments sent via Amazon and Stripe for the same reason we cannot accept payments from PayPal. We encourage additional questions or feedback regarding these policies to be directed towards the respective customer support teams of those companies.

Do you accept prepaid cards?

We provide several credit card payment processors. Some of them do accept prepaid cards, if they are tied to your billing address details and allow online transactions. This is described in more detail on the checkout page when you select a payment method.

Why are payments so complicated?

We’re very sorry about this. It pains us the payment process is not simple. Unfortunately the payments industry is an oligopoly of entrenched interests. Our products are considered “high risk” and it is not possible to use a retail payments processor like PayPal, Stripe or Amazon.

Imagine a world where to pay your friend $10, you have to give some middle-man $10, he takes $1 for himself, puts $1 in a box “for safety” and one week later gives us $8. Every now and then the middle man runs off with the money. That is the gist of the high risk payments industry.

The truth is more complex, with more fees, more middle-men and more headache. For this reason and others we encourage you to learn about digital currencies which allow you full control over what you can or can’t do with your money. Please visit the following page to read our Bitcoin beginner’s guide:
https://irc.bio/beginners-guide-to-bitcoin/

What currency are your prices denominated in?

Our checkout prices are denominated in USD ($). Prices may be displayed in your local currency if our multi-currency system is enabled.

Unexpected pending card charges on my bank statement?

Pending (pre-authorization) charges are a way for the processing bank to confirm your account has a positive balance. This is useful in the services industry for example where tips are processed separately. Pending charges can be for an amount between 20% and 130% the order total, so they may not match the order total. They will disappear in 1-3 business days.

If your card payments are not going through at all but you are seeing these pending charges, it typically means your billing address does not match the one you entered on checkout or your bank is blocking the transaction. Please call your bank to confirm the billing details and make sure they are not blocking the transaction. If it still doesn’t go through please contact us.

My digital currency payment hasn't gone through or is unconfirmed?

This usually means the transaction has timed out. This is typically due to not sending funds for the payment, not sending enough funds, or sending the funds after the timeout or without enough TX fee to confirm in time. If you wish to make a purchase, you will have to make the purchase again using our checkout page. Please make sure to read all email alerts from our system as they inform you every step of the transaction. Please review the following article and make sure to include a TX fee that is likely to be confirmed quickly:
How to Select a Bitcoin Transaction Fee

There are however a few exceptions:

  1. Double check your transaction numbers and payment addresses, a common error is creating two transactions then paying for one and not the other. Make sure to check the payment ID’s are to the payment addresses you sent to.
  2. If you are sending your coins from an exchange they may not have sent the funds yet. So please check with your exchange to see if it was processed; if it was, you can provide us with the blockchain txid and we can look for it, as long as it was sent to our wallets.
  3. If you are sending from a wallet that is not synced, you will have to wait for the client to catch up and then send the payment. If it does send, you can provide us with the txid and we can look into it, as long as it is sent to our wallets.

Unconfirmed Transactions
If you don’t know what a Bitcoin “Confirmation” is please see here:
https://www.buybitcoinworldwide.com/confirmations/
If your coins have not yet confirmed (such as if you didn’t pay any/enough TX fee), you will need to wait for the transaction to confirm or be dropped from the network. This can take several weeks. There are ways to increase the transaction fee so miners accept it:
https://bitcoin.stackexchange.com/questions/49723/replace-by-fee-vs-child-pays-for-parent
It is also possible to pay miners directly to accelerate confirmation:
https://pool.viabtc.com/tools/txaccelerator/
When the transaction confirms you will receive an automatic email confirming we’ve received the funds. If you haven’t received an email 8 hours AFTER your coins confirm, please contact the payment processor directly here:
https://www.coinpayments.net/supwiz-buyer-getinfo

Reclaiming Funds
Our system allows you to reclaim funds in the event that insufficient or excess funds are sent. However, we cannot process a refund until the transaction confirms.

 

I forgot to enter a discount code on checkout, can you add it retroactively?

Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. You can use the code on your next order.

I ordered right before a sale, can you apply it retroactively?

Unfortunately no, once a transaction is processed we can’t change it without incurring additional fees. We apologize for any inconvenience.

Do you have a military/veteran/senior/other discount?

At this time we do not have any ongoing discount promotions. However, when you join our newsletter you will be the first to know about new promotions, products and updates. We will also send you a 10% off coupon for your first purchase.
IRC.Bio Newsletter

Shipping

Do you have a Shipping & Returns Policy?

Yes, you can find our shipping and returns policy here:
Shipping & Returns

Do you ship to my country?

Yes, we ship worldwide. We do not typically have issues with customs but if it happens we will reship for free.  If we fail to deliver the second time we can issue a full refund. Orders over $250 are insured so there is no risk of damage.

Please review our shipping policies for more information about international restrictions, customs fees and duties and customs delays:
International Shipping Policy

Where do you ship from?

We ship from the Central Coast of California.

Please review our shipping policies for more details about estimated shipping times:
Shipping Policy

How much does shipping cost?

This depends on the courier, service and destination. The fastest way to find out would be to add products to your cart and go to the checkout page.

What couriers and services do you offer?

We primarily use USPS. We also offer some services by UPS, Fedex and DHL. Please visit the following page for more details:
Shipping & Returns

Do you offer free shipping?

Yes, we offer free USPS Priority Mail shipping on USA orders over $100 and free USPS Priority Mail International shipping on orders over $300. Some products do not qualify for free shipping due to special shipping requirements. This will be noted on the product page.

Do you ship to PO boxes?

USPS services will ship to USPS P.O. boxes. Fedex and UPS will ship to their respective mailboxes.

Do you ship to Military APO/FPO/DPO addresses?

Yes we do. If you’d like to know more about how to format a military address for our couriers please read the following guides:
https://stamps.custhelp.com/app/answers/detail/a_id/774/~/how-to-send-apo%2Ffpo-military-mail
https://www.shipitapo.com/personal/apo_fpo_guide.php

Military addresses are typically overseas but still use the United States as destination country. Please do not use a foreign nation as the destination country or there is a high chance of losing the package.

There are three Military “States”:
AA, which stands for Armed Forces (the) Americas
AE, which stands for Armed Forces Europe
AP, which stands for Armed Forces Pacific

And three “City” equivalents:
APO, which stands for Army Post Office
FPO, which stands for Fleet Post Office
DPO, which stands for Diplomatic Post Office

Based on these constructs, a typical Overseas Military Mail address looks like this:

Name
Postal Service Center + Identifier
APO, AP ZIP

or

Name
Postal Service Center + Identifier
FPO, AP ZIP

When does my package ship?

Your order should ship within 3 business days. If there is an issue we will notify you.

Please review our shipping policies for more details about estimated shipping times:
Shipping Policy

Why hasn't my order shipped after 3 business days?

Typically if there is an issue we will notify you. If not please contact us.

EChecks:

Please allow eCheck orders 3-5 business days for processing and verification. This is for security and fraud prevention purposes.

Large & Special Orders:

Large and special orders may require additional processing, we will notify you within 3 business days if this is the case.

Backstock Orders:

We mark product listings out of stock as soon as possible to prevent backorders but there are logistical and technical reasons why the website may not update in time. In that case we will alert you within 3 business days and explain when we expect a restock. You will have the opportunity to cancel all or part of your order and have the instock items shipped separately.

How long does delivery take?

Please review the following page for estimated delivery times:
Shipping & Returns

Can you ship my order overnight?

Unfortunately no. We offer USPS Priority Express shipping for USA orders which is the fastest service USPS provides. For most packages this takes 2 – 3 business days with delivery confirmation and tracking.  2 – 3 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.

While it’s true USPS Priority Express has a 2-day refund guarantee. We will not refund if the package is late. We would love to but USPS makes it difficult to claim a refund, usually requiring phonecalls and a wait of severals weeks.

What does the package look like, is it discrete?

Our packaging is non-descript and there are no markings that suggest the contents. The shipping label does not mention IRC.BIO. We can also remove product labels for discretion, if you request this on the checkout order notes.

We use plain shipping materials including padded envelopes, mailer boxes, zip lock bags, and USPS flat rate packaging:
https://www.uline.com/BL_1255/Uline-Bubble-Lined-Poly-Mailers
https://www.uline.com/BL_1403/Literature-Mailers-White
https://store.usps.com/store/results/shipping-supplies-flat-rate/_/N-1bzu2g5

Will I receive a tracking number?

Yes we will send you a tracking number as soon as the order ships within 1-3 business days and provide regular email updates on the tracking status from then on.

How can I track my order?

You should start receiving tracking updates via email within 1-3 business days of your order being paid.

To look up your order tracking, please visit the following page:
Track My Order

Alternatively, registered users can find their tracking on their order history:

  1. Log into your account
  2. Go to the Order History tab
  3. View your most recent order
  4. Your tracking number will be in the order details

Why does my tracking page say 'not found', 'info received', 'waiting for shipment'?

There can be a delay of up to 48 hours in USPS’s online tracking system.

A tracking number that is “not found” means USPS does not have the tracking number in its system yet or the USPS system is down, which happens frequently.

A tracking status of “info received” or “waiting for shipment” means the shipping label has been paid but the package has not yet been scanned in by the post office.

My tracking says delivered but I did not receive the package!

If the tracking says Delivered but you have not received the package there are a few possibilities.

It’s possible the package was received by someone else. Couriers sometimes drop off packages at the wrong address, street or mailbox. It possible your neighbor, a front desk, receptionist, mailroom, doorman, HOA or colleague received the package.

If you still can’t find it contact the courier, our tracking emails will provide contact information. Couriers will have have GPS coordinates for every tracking scan and can tell you where the package was scanned when the status was changed to Delivered. Be sure to have your tracking number on hand.

USPS Customer Support: 1 (800) 275-8777
Fedex Customer Support: 1 (800) 463-3339
UPS Customer Support: 1 (800) 742-5877
DHL Customer Support: 1 (800) 225-5345

Tip: If USPS delivered your package it will be easier to call or visit your local post office and ask to speak with the Postmaster about your missing delivery.

If you suspect the package was lost or stolen please file a claim with the courier and/or a police report. We typically recommend waiting 1-2 weeks for the package to turn up, usually a neighbor or colleague has it. If it never turns up please get in touch with us and provide proof you filed a claim or police report. We will handle this on a case by case basis and may require you to sign a legal affidavit to submit to our insurance company, so we can issue a free reship.

What if my package tracking stops updating?

We will not keep your payment if you never receive the goods. If package tracking stops updating for over 15 days domestically or over 30 days internationally, we will review the case for a reship.

We offer at least 1 free reship. If the second shipment fails we will consider options including changing destination address, changing shipping service and issuing a refund.

If the issue is customs we can typically improve the odds of passage by changing the shipping service or courier.

 

What if my item is damaged during shipment?

All items are shipped securely and in a manner that ensures safe arrival. If this is not the case please contact us immediately with photographic evidence. Once adequately verified we will ship a replacement.

 

Extra Accordion for Duplication

Do you have a Refund, Return & Exchange Policy?

Yes, please find our Refund, Return & Exchange Policy on the following page:
Refunds, Returns & Exchanges

How can I modify or change my order?

All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we can intercept an order.

We can make the following modifications to your order:

  • Shipping address change
  • Substitute a product
  • Remove a product
  • Add a product

How can I cancel my order?

All orders are held for 1 hour to allow for modification or cancellation. After this time we cannot guarantee we can intercept an order for cancellation.

If you are a registered user please find your order on the Order History page and then select the “Cancel” or “Request Cancel” button. If this is not possible please contact us immediately. We will do our best to accommodate you.

What if I receive a wrong, missing or defective item?

Please contact us immediately. Once your claim is verified we will ship the correct item(s). We will also provide a prepaid return label to return any wrong item(s).

I did not receive an order confirmation email?

It is possible you entered your email incorrectly. It is also possible your order was not successfully paid. Please contact us immediately.

Please mention you have placed an order recently but have not received an order confirmation email. Please also provide identifying information to look up the order, like your name or address.

Are your products authentic/pure?

Yes, we verify every batch of every product with a reputable third party laboratory.

Our products are manufactured by CROs and large scale chemical manufacturers. When we decide to carry a product we search for suppliers, vet several of them and request samples from the most reputable. If the samples are consistent we make a larger order. Once we receive a raw material we put it in our QC room and evaluate it organoleptically. If it passes we send a sample to an independent third party lab for analysis. Our methods are designed by PhDs in analytic and organic chemistry. If the lab reports match our specifications we OK the product for distribution.

If any of that process fails we start all over.

Where do you source raw materials?

The majority of our raw materials are synthesized by large scale manufacturers, typically Chinese. Some are sourced from European and American manufacturers. There is justifiable concern about foreign manufacturers, particularly in China where regulations are lax. The modern API industry, like most manufacturing industries, is dominated by China. It is highly likely any industrial, nutraceutical or pharmaceutical product you are working with was processed in China. This is not a concern as long as your vendor is conducting third party analysis. You should always demand evidence of third party analysis from your vendor.

Several other materials are sourced domestically, including solvents, packaging and containers.

What is this product's shelf life?

Shelf life is variable and no data is available for many products. However, based on thermodynamic properties it’s expected most products will last several years when tightly sealed and kept away from heat, light and moisture. If this is not the case we indicate otherwise and we are constantly refining our data by conducting analysis on long term stored batches.

Human use/ingestion?

Our products are not approved for medical use or for the treatment, prevention, diagnosis, or cure of any disease or illness. We encourage our clients to seek qualified legal counsel in reviewing their potential uses of our products, but we cannot provide such counsel ourselves.

Do you ship to my country?

Yes, we ship worldwide. We do not typically have issues with customs but if it happens we will reship for free.  If we fail to deliver the second time we can issue a full refund, including the cost of shipping. Orders over $250 are insured so there is no risk of damage.

International Restrictions

There are shipping restrictions on some products, and some products cannot be shipped to international destinations. If you are outside of the USA you are responsible for researching local restrictions before ordering.

Customs Fees & Duties

Many countries have specific import fees, rules, and customs procedures. If you are outside the USA it is your responsibility to research these laws and procedures. If a fee or tax is required by your customs or postal carrier, it is your responsibility to fulfill the payment obligation. Our products are declared as Certified Reference Material using the HS Tariff Code 3822.00.60. Value is declared in full and we cannot illegally declare a lower value.

Customs Delays

If a package is held by customs for inspection you should contact the courier and find out if anything can be done to expedite the process. If the package was shipped by DHL, UPS or Fedex, then you can call those couriers respectively. If the package was shipped by USPS then custody will be transferred to your local national postal service on arrival to the destination country. In that case you will need to call your local postal service.

List of National Postal Services
USPS Customer Support: 1 (800) 275-8777
Fedex Customer Support: 1 (800) 463-3339
UPS Customer Support: 1 (800) 742-5877
DHL Customer Support: 1 (800) 225-5345

Sometimes the courier will request additional information, such as what the product is, what it is for, how much it cost, a copy of the invoice or additional documentation.

The product is a lab reagent for lab research. Values are declared in full and you can provide your order confirmation emails as an invoice. If any other documentation is needed please request the courier sends you a written description of what is needed and forward this to us at [email protected] so we can provide additional assistance.

In case customs seizes your package we will offer to ship a replacement using a different courier and/or declaration. If this replacement is seized we will issue a refund or store credit, less the cost of shipping.

Additional Information

Please review our shipping policies for more information about international shipping:
Shipping & Returns Policy

How do you handle returns?

You can read more about our return policy here:
https://irc.bio/shipping-returns/