Frequently Asked Questions
Please visit the following page to look up your order tracking:
Track My Order
You should start receiving tracking updates via email within 1-3 business of placing your order. To avoid confusion we wait until after the courier has scanned the package to send tracking information. This can take an additional business day.
If the tracking says the package was delivered but you have not received it – check with your neighbors. Couriers sometimes drop off packages at the wrong house or mailbox. If you live in a complex check with the front desk or mailroom. If you still can’t find it, please contact the courier and ask them about it. They have GPS coordinates for the delivery scan and can verify where it was last. If the package seems lost or stolen please contact us at [email protected]
Large wholesale orders may require additional processing time, we will notify you within 1-2 business days if this is the case.
There may also be delays with back stock items. We mark product listings out of stock as soon as possible but there are logistical and technical reasons why we may not update the website in time. In that case we will alert you within 1 business day and explain when we expect a restock, offer you the opportunity to cancel part of your order and then ship the remaining items.
For solutions we recommend a graduated pipette or syringe which can be found in our lab supplies catalog.
Our products are manufactured by CROs and large scale chemical manufacturers. When we decide to carry a product we search for suppliers, vet several of them and request samples from the most reputable. If the samples are consistent we make a larger order. Once we receive a raw material we put it in our QC room and evaluate it organoleptically. If it passes we send a sample to an independent third party lab for analysis. Our methods are designed by PhDs in analytic and organic chemistry. If the lab reports match our specifications we OK the product for distribution.
If any of that process fails we start all over.
Several other materials are sourced domestically, including solvents, packaging and containers.