Shipping & Returns

How Long Does Shipping Take?

Packages typically reach the courier within 1-3 business days. The following delivery time estimates are counted in business days (M-F), not calendar days. A shipping confirmation email containing your tracking information will be sent to you after your package has been scanned in by the courier, this can sometimes take an additional business day.

When Do Orders Ship Out?

Orders placed before 9am PST will usually (~80% of the time) ship out the same day. Otherwise they will ship the following business day. In case of large wholesale orders we may require an additional 1-2 days for processing. We do not ship orders on Saturdays or federal holidays.

If You Live in the US:

USPS First Class

For packages that weigh 13 oz. or less. Average arrival time is up to 4 – 15 business days with delivery confirmation.  Tracking is spotty and arrival time is variable.

USPS Priority Mail

For most packages average arrival time is 2 – 4 business days with delivery confirmation and tracking.  2 – 4 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.

USPS Priority Express Mail

For most packages average arrival time is 1 – 3 business days with delivery confirmation and tracking.  1 – 3 day arrival time is NOT guaranteed, and is only accurate about 70-80% of the time.

We will NOT refund if the package is late. We would love to but USPS makes it difficult to claim a refund for online postage, usually requiring phonecalls and a wait of severals weeks.

UPS Ground

For most packages average arrival time is 3 – 6 business days with delivery confirmation and tracking.  3 – 6 day arrival time is NOT guaranteed, and is only accurate about 80-90% of the time.

Why is UPS so expensive? Surcharge fees.

US Time in Transit Map

If You Live Elsewhere:

USPS Int’l First Class

For packages you don’t mind getting lost. Average arrival time is 2 – 6 weeks with a Customs ID number.  No tracking, NOT guaranteed.

USPS Int’l Priority

For packages you need on time. Average arrival time is 7 – 21 days with a Customs ID number and tracking.  NOT guaranteed.

DHL Express

For packages you need fast. Average arrival time is 2-5 days with a Customs ID number and tracking, guaranteed and insured.

NOTE: International packages may be subject to additional fees for customs/duty charges.  Also, please note that we cannot take responsibility for international mail forwarding services, and unfortunately we can not guarantee the successful delivery of orders shipped to international mail forwarding addresses. However, we welcome all International orders to be placed with us for shipment directly to an International address.

International Restrictions

There are shipping restrictions on some products, and some products cannot be shipped to international destinations. If you are outside of the U.S. we encourage you to research restrictions before ordering.

Customs Issues

Packages can be held by customs for further inspection. This will usually take no more than 1-2 weeks. In some cases the courier will contact you to request more information about the contents, they usually want a copy of the packing slip.  You can instruct them to email us at support@irc.bio. In the case that customs seizes your package we will send you a replacement, issue store credit or issue a refund less the cost of shipping.

Will a Signature Be Required?

Orders over $100 require a signature, we no longer waive signatures at request. This is to protect large orders from being lost or stolen. By default orders less than $100 do not require a signature but it can be requested by writing a note at checkout.

My Package is Late!

Packages are late almost 25% of the time, there is nothing we can do about this and we will not refund the cost of a shipping.

My Package is Lost/Not Updating!

Couriers lose track of packages.  If tracking doesn’t update for several days/weeks the package may be lost. Domestic packages are usually found within 1 week and international packages are found within 4 weeks. Please note international packages can be in transit or customs for 2-4 weeks, and this is different from a lost package.

If sufficient time has elapsed (1 week for domestic, 4 weeks for international), we will deem the package lost and send a free replacement.

My Package wasn’t Delivered!

If tracking claims your package was delivered but you have not received it, it is possible a neighbor or front desk receptionist has it. Our suggestion would be to first call your courier’s local office and speak to the post master. They have GPS coordinates on each tracking update and can confirm where it was delivered. If the post master claims the package was delivered correctly, we would suggestion waiting at least 1 week for the package to turn up. Usually a neighbor has it.

If the package still hasn’t arrived, contact us and we will handle each case on an individual basis.

Returns Policy

Returns and exchanges are at the sole discretion of IRC.Bio. If the wrong item shipped we will exchange or refund the purchase. If the product is underweight send us the make and model of the scale being used. If the product is believed under concentration notify us immediately and we will send a return label for the remaining product, as well as send it out for third party analysis. We must be notified within 7 days of the delivery date if you have any problems or issues with the products.

If a refund is deemed necessary then we will manually refund your transaction or the appropriate amount for the returned items. Chargebacks will not be taken lightly and will subject the client to being put on the no sell list. Refunds will only be issued after the items have been returned to us. Please always contact us first because most issues can be resolved very easily.

If your order has not yet been shipped and you wish to cancel your order then please email us at support@irc.bio and we will do our utmost to accommodate you. We cannot promise we can intercept it if its already been processed.

All items are shipped securely and in a manner that ensures safe arrival. If for any reason this is not the case then please email us with evidence (e.g. a photo of the damage on arrival) and we will work with you. Each case is handled individually.

If a product is missing from your order then please contact us and once we verify the legitimacy of the claim then we will send the missing item to you. All orders are documented and photographed prior to shipping to avoid fraudulent claims.

If tracking claims to have delivered your product but you have not received it please allow for at least 1 week